{"id":4134,"date":"2026-08-07T13:04:00","date_gmt":"2026-08-07T11:04:00","guid":{"rendered":"https:\/\/www.daka.dk\/?page_id=4134"},"modified":"2026-09-17T08:48:41","modified_gmt":"2026-09-17T06:48:41","slug":"customer-services-for-farmers","status":"publish","type":"page","link":"https:\/\/www.daka.dk\/en\/kundeservice\/kundeservice-for-landmaend\/","title":{"rendered":"Customer service for farmers"},"content":{"rendered":"

Customer service for farmers<\/p><\/h1><\/div><\/div><\/div><\/div><\/div>

If you have any questions regarding collection or practical matters, please contact our customer service.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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You can contact us here<\/h2><\/div>

Phone 79 28 40 47
\n<\/span>Email <\/span>secanim@daka.dk<\/a><\/p>\n

\u00c5bningstider:
\n<\/span>Mandag- fredag kl. 07:00-15:00<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

Are you a new customer?<\/span><\/span><\/h2><\/div>

If you are a new customer, you can sign up directly here.<\/p>\n

If you have any questions along the way, you are always welcome to contact us.<\/p>\n<\/div>

<\/i>REGISTER AS A CUSTOMER<\/span><\/a><\/div><\/div><\/div>
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Digital tools and equipment<\/h2><\/div><\/div><\/div><\/div><\/div>
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App<\/h2><\/div><\/div><\/div>

With Daka's app, you can book collections, keep track of your registrations and get an overview directly from your mobile.<\/p>\n<\/div><\/div><\/div>

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READ MORE<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

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Equipment<\/h2><\/div><\/div><\/div>

The right equipment helps to ensure safe and efficient collection and supports good practice in minimising the spread of infection.<\/p>\n<\/div><\/div><\/div>

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ORDER EQUIPMENT<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

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Customer login<\/h2><\/div><\/div><\/div>

Access your information in one place. Here you can sign up for collection, view invoices and update your master data.<\/p>\n<\/div><\/div><\/div>

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> <\/strong>LOGIN<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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Get an overview of collection<\/h2><\/div>

How a collection works at your address.<\/p>\n

We\u2019ll give you an overview of the process, from registration to collection \u2013 and what to expect along the way<\/p>\n<\/div>

<\/i>READ MORE<\/span><\/a><\/div><\/div><\/div><\/div><\/div>

The good pick-up point<\/h2><\/div>

Requirements and best practice for layout, handling and access \u2013 including the legal requirements that apply to the collection point.<\/p>\n<\/div>

<\/i>L\u00c6S OM KRAV TIL AFHENTNINGSPLADSEN<\/span><\/a><\/div><\/div><\/div>
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FAQ: Booking and collection<\/h2><\/div><\/div><\/div>

<\/i><\/i><\/span>How do I book a collection for a dead animal?<\/span><\/a><\/h4><\/div>
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Afhentning kan tilmeldes via appen<\/a> <\/strong>(Pig Up & Ko), via customer login<\/a><\/strong>, kontakt til kundeservice p\u00e5 telefon 79 28 40 47 eller tast-selv p\u00e5 telefon 70 22 55 44.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How often must a piglet container be emptied?<\/span><\/a><\/h4><\/div>
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The piglet container must be emptied when full or at the latest 3 days after filling has begun. In the case of refrigeration or freezing, the deadline is 5 days.<\/p>\n

The lid must be kept closed and be able to seal tightly, so that scavengers cannot gain access to the contents.<\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>When can I expect you to collect?<\/span><\/a><\/h4><\/div>
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We organise collections on an ongoing basis, based on routes and bookings, and collect items every weekday and on some Saturdays around public holidays.<\/span><\/span><\/p>\n

In some cases, we can collect your items on the very same day you book, and even within a very short time.<\/span><\/span><\/p>\n

Specialafhentning gennemf\u00f8res p\u00e5 faste ugedage afh\u00e6ngigt af region. Der kan forekomme \u00e6ndringer i forbindelse med helligdage.<\/p>\n

Jutland: Thursday
\n<\/span>Funen: Wednesday
\nSouth Zealand and the islands: Tuesday
\nNorth Zealand: Thursday<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What do I do if the collection is unsuccessful?<\/span><\/a><\/h4><\/div>
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Your animals will most likely be picked up on the next collection day. You can contact customer services on 79 28 40 47.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What if there are issues with access or equipment?<\/span><\/a><\/h4><\/div>
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Difficulties can result in a wasted collection and a fee. Please feel free to contact us so that we can help with a solution in advance.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

FAQ: Prices and fees<\/h2><\/div><\/div><\/div>

<\/i><\/i><\/span>How much does a collection cost?<\/span><\/a><\/h4><\/div>
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You do not pay per collection, but for the number of animals or containers we collect. Prices vary by animal type, and current prices are available in our app.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Why have I received a fee?<\/span><\/a><\/h4><\/div>
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Fees are most often due because we were unable to collect the registered animals (failed collection). This can be, for example, because the animal was not placed at the collection point, or because for one reason or another we could not reach the collection point due to conditions on your property. You may also have received a spoilage fee, which is due to poor raw material quality.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

FAQ: Rules and legislation<\/h2><\/div><\/div><\/div>

<\/i><\/i><\/span>What does the law say about registration of fallen stock? <\/span><\/a><\/h4><\/div>
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There are statutory time limits for how long fallen stock may be stored before they must be registered for collection. The time limit depends on the method of storage and is calculated from the time the animal is euthanised or found dead.<\/p>\n

At the collection or storage site: Register for collection no later than 24 hours after the animal has been euthanised or found dead.<\/p>\n