Customer service for farmers
If you have any questions regarding collection or practical matters, please contact our customer service.
You can contact us here
Phone 79 28 40 47
Email secanim@daka.dk
Opening hours:
Monday to Friday 07:00–15:00
Are you a new customer?
If you are a new customer, you can sign up directly here.
If you have any questions along the way, you are always welcome to contact us.
Digital tools and equipment
Get an overview of collection
How a collection works at your address.
We give you an overview of the process from registration to collection.
The good pick-up point
Requirements and best practice for layout, handling and access – including the legal requirements that apply to the collection point.
FAQ: Booking and collection
Collection can be booked via appen (Pig Up & Ko), via customer login or by contacting customer service on telephone 79 28 40 47.
The piglet container must be emptied when full or at the latest 3 days after filling has begun. In the case of refrigeration or freezing, the deadline is 5 days.
The lid must be kept closed and be able to seal tightly, so that scavengers cannot gain access to the contents.
We organise collections on an ongoing basis, based on routes and bookings, and collect items every weekday and on some Saturdays around public holidays.
In some cases, we can collect your items on the very same day you book, and even within a very short time.
Special collections are carried out on fixed days of the week depending on the region. Changes may occur in connection with public holidays.
Jutland: Thursday
Funen: Wednesday
South Zealand and the islands: Tuesday
North Zealand: Thursday
Your animals will most likely be picked up on the next collection day. You can contact customer services on 79 28 40 47.
Difficulties can result in a wasted collection and a fee. Please feel free to contact us so that we can help with a solution in advance.
Daka's CHR number is 71930.
FAQ: Prices and fees
You do not pay per collection, but for the number of animals or containers we collect. Prices vary by animal type, and current prices are available in our app.
Fees are most often due because we were unable to collect the registered animals (failed collection). This can be, for example, because the animal was not placed at the collection point, or because for one reason or another we could not reach the collection point due to conditions on your property. You may also have received a spoilage fee, which is due to poor raw material quality.
FAQ: Rules and legislation
There are statutory time limits for how long fallen stock may be stored before they must be registered for collection. The time limit depends on the method of storage and is calculated from the time the animal is euthanised or found dead.
At the collection or storage site: Register for collection no later than 24 hours after the animal has been euthanised or found dead.
- In closed container: Register for collection when the container is full or at the latest 5 days after it has been put into use.
- In a closed container in a fridge or freezer: Book collection when the container is full or no later than 3 weeks after it has been put into use.
- In refrigeration systems: Fallen stock may be stored until the facility is full, but for a maximum of 6 weeks.
- In fish farming facilities: Fallen stock can be stored until the facility is full, though for a maximum of 3 months.
Note: Special rules apply to certain ruminants. These animals must be registered for collection no later than 24 hours after being euthanised or found dead, and must not be stored in frozen containers or refrigeration plants.
Fallen Stock must be stored so that scavengers cannot access them and there is no risk of the spread of disease. Animals at the collection point must therefore be covered, e.g. with a carcass cover, while containers must be kept closed with tight-fitting lids. There are also rules on how long fallen stocks animals may be stored before they must be registered for collection.
On this page, Collection point requirements, you can read more about both the legal requirements and the requirements that apply when collecting from Daka.
Here you will also find information on the layout of the collection point and the conditions that must be in place to ensure a safe and efficient collection with regard to both animals, people and drivers.
FAQ: Self-service and support
Yes. You can create employees with their own logins and manage their permissions.
You can receive information via the app and select the relevant notifications in the settings.
Trading documents and invoices are available via the customer login and are sent through the agreed channels. If you are missing a document, you are welcome to contact customer service on 78 28 40 47.
If you lack access to documents, app or customer login, customer service can help you on 78 28 40 47.
You can sign up for both Betalingsservice and Leverandørservice via the page about automatic payment.
Contact customer service on 78 28 40 47, and we will help you update your details or register a new contact person.
Our customer service is open on weekdays from 7 am to 15.
If you need urgent assistance outside opening hours, you must contact the relevant authorities or emergency services:
- 112 in the event of acute danger to humans or animals
- 114 for non-urgent police enquiries
- Damage restoration service 70 20 20 04
- Falck: 70 10 20 30
Contact us in writing
If you prefer to write to us, you can send a message here.
One of our team will be in touch as soon as possible.
We cover the whole country
Daka covers the whole of Denmark and is part of the veterinary emergency services.
We are here for all farmers – even when the situation requires quick and safe action.
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